This is what we did:
With regards to the membership renewal, we have had many calls and emails from worried members and appreciate these unprecedented times mean anxiety and confusion for many of you. We are all just trying to survive both physically and economically with as little disruption to the money chain as possible.
Rest assured that we are doing all we can to keep memberships fair for all, we have always acted that continued membership deserves loyalty and under use deserves discount off the next years fee, over 20% of our membership received a rebate on their subscription this year, no other club operates that degree of fairness. We have also given Gold, Platinum and Colt members the option to deduct £100 if they do not wish to have the range as part of their package.
From April 1st We will be implementing additional REBATE rules that will relate to the Covid 19 Pandemic that has impacted your ability to use the golf course and range.
The REBATE scheme will refund to your membership this year any day the range is closed due to Covid 19 at 27p per day, if you have the range package and you are a Colt, Corporate, Platinum, Gold or Silver member. This represent 1/365th day lost.
The REBATE scheme will refund to your membership 1/365th for every day lost that the golf course is shut due to the COVID 19 virus. The rate will be at 1/365 of the loyalty rate for each category as of April 1st 2020. This will apply to all categories of membership except COUNTRY AND JUNIOR.
The amount of REBATE is unknown at this stage but when we understand more about the situation we will publish these figures. No one will be charged for anything that they have not used due to COVID 19. This continues our policy of always being fair to our membership, rewarding loyalty and repaying unused golf.
The amounts owed will be paid either the reducing the number of DDs at the end of your plan or altering the later amounts. Members who have already paid in full will receive a payment back, though the exact method we are not sure yet.
In these difficult times the Club needs your support more than ever to remain maintained during these critical times. Whilst the clubhouse is essentially closed our staff need to be paid that fall outside of the governments help. Please do not cancel your DD payments.
Your current membership is up to March 31st 2020 and if you are unpaid at that time your membership will cease, that is obviously your choice, but if you join again later you would need to start again like a new member. If you have any rebates due you need to exercise these by March 31st. Any loyalty you had will be lost.
We are actively monitoring the situation and we will continue to inform you of updates as and when we get them. We hope to open the course open as soon as we have the right directive and hope safe social distancing golf and walking is good and accepted, and the closure will be short.
Thank you to all the members that have already re-joined and sent in some kind, encouraging words during this very uncertain time. We really do appreciate it. Once again, thank you for your patience, understanding and cooperation during this time of uncertainty. We will get through this together!
If you have received the letter about the need to self isolate for 12 weeks or are over 70 years of age you will receive 84/365th reduction in your subscription. Email us with the title 12WEEKSISOLATE so we can maintain as a record.
We will be fair.
Thank you and stay safe out there.
Claire Chappell
Accounts
Attachments
Marketing No