Here is the actual column from Superintendent's News:
Klein: ‘These lists don’t
make anyone happy’
I always knew that people took our annual course ratings seriously, but this was ridiculous. Immediately after Golfweek’s annual list of top courses appeared in print earlier this month, I got a call from a lawyer in the City of Boston Law Department asking about our ratings. Turns out, he wasn’t referring to our list of top 100 classical courses (built before 1960) or the top 100 modern (1960 and after), but to our list of best public-access layouts in each state - in this case, not surprisingly, Massachusetts. (The public-access list appeared only in Golfweek.)
By way of a preface, he briefly mentioned some litigation involving the management of a city layout, George Wright Municipal. His subsequent questioning followed perfect deductive logic, moving from the general to the particular. My inquisitor was curious what role maintenance and conditioning played, and I explained to him that it was but one, relatively subordinate factor among many architectural concerns. He then asked some details about how George Wright Municipal had been rated No. 2 in the state last year and now stood at No. 5.
At the end of the conversation he asked whether I’d sign an affidavit attesting to what I had said. Wow, I thought, this is serious. So I signed the document and now await word whether it might become part of a legal fight.
When we started rating courses systematically in 1996, our hope was to educate golfers about what makes for good and bad courses. However, I’m finding out that the ratings are used as ammunition in turf wars involving egos, marketing and excessive expectations. Each year, we seem to arouse more ire and concern, a factor I attribute less to our mistakes than to an increasingly competitive work culture in which overzealous demands have become the norm.
This year, in the aftermath of our publishing the lists, my phones and e-mail lighted up more than ever.
Consider the call I got on behalf of one Midwestern course that had fallen a handful of spots on our Modern list. The caller said his committee would be upset and wanted to make sure this wouldn’t happen again.
“Tell them they’re lucky to be ranked where they are,” I said. “And that’s not a judgment on the course. There are 10,000 modern courses out there, with 300 or so coming on line each year, and you’re in the top 1 percent of them.”
The strange thing is, when it comes to rankings, the bitterness far outweighs the joy. You rarely hear from folks who are grateful to have made one of the lists.
Occasionally, an appreciative superintendent or an architect with a breakthrough course writes. Mainly what I get, however, is grumbling about not being rated; about having dropped marginally; about another course that made it; about being too low on the list. One architect who calls me annually (to complain, but only a little) said it best: “These lists don’t make anyone happy.”
We know that going in, and we also know that our work is taken seriously, even if too seriously. Lest anyone think we enter into such list-making casually, I can assure you we proceed systematically. I have more Excel spreadsheets in my PC than I care to be responsible for, with printouts galore showing statistical analyses, histograms, standard deviations and other individualized profiles covering our 235 raters and their combined 25,904 votes for the 1,429 courses on our nomination list.
None of which guarantees that our readers and the golfing industry will like the results.
One problem with such polls is that instead of measuring something, you begin to influence its shape. I’ve heard of architects and owners sitting down with balloting criteria for various lists and making sure they anticipated those elements. Likewise, I’ve gotten a few calls from superintendents who were curious how they ranked on our “basic quality of conditioning” standard in order to improve their performance. Like I told the attorney from Boston, that’s only one, rather subordinate element in our voting.
What I didn’t tell him is that I thought the whole process was getting out of hand. It’s fine to use course rankings to appreciate and improve a golf course. But when the lists become a weapon, then good, hard-working people are going to get hurt.
• • •
Bradley S. Klein is editor of Golfweek’s Superintendent News. To reach him e-mail bklein@golfweek.com.
Date Posted: 3/28/2003
Date Printed: 3/28/2003