Tim- malice is something I don't attribute to people I hardly know. When folks reposition my comments to make their point, I think the record should be corrected.
I alluded to my lengthy and broad involvement in the game in refuting Don Mahaffey's characterization of my alleged generalizations about maintenance staff. Don should know that I think highly of many superintendents and value the work of their staff, but chose to leave the thread as he did.
In my world, informed opinion based on experience means a lot. I happen to believe that a reasonably smart person who has been around the block a few times probably has better impressions than a similarly equipped individual who has not. Perhaps your way of forming opinions is different, but I do not need to misdirect to support my point.
We have beaten this horse to death. It is a very important topic, however. Whether we like it or not, golf is a consumer business. The product is discretionary and, for most courses, a concerted customer-oriented approach is necessary. There are certainly ample alternatives competing for attention and revenues.
Lot of people get in the industry because they are attracted to the game and like to be outdoors. Sadly, not a small number lack a hospitality orientation required in a demanding, competitive environment. Without buyers of rounds, there is no need for maintenance workers. And when there are some 150+ more course closings annually than new openings, we may want to err on the side of the consumer. But what do I know? One year of experience 50 times over? Right?
I could get financial and go into fixed and variable costs, but I will leave the discussion with one last thought. Think of how most restaurants and retail outlets operate. Their employees probably don't like early mornings or late nights any better. Am I unreasonable because I want my breakfast at 7 a.m.? Maybe so, but I would have little trouble finding a place which tolerates my preferences. Why is golf different?