It’s about GOLF! That is the business a club is in. Keep attention on the sole reason for the club existing.
The club does not need a fitness center, fancy restaurant, racquetball, boccie, pickle-ball, playgrounds, swimming, etc.
A club gets into trouble when it chases every “It would be really great to have xxxx…..” idea.
It would be really great to get my oil changed while I play golf, or maybe get my dry cleaning done, perhaps add that?
Adding non-golf businesses to a club requires spending, and perhaps debt, which adds to the financial burden and risk. Management attention is needed to operate them. There are businesses that focus on these other non-golf services, and will always do a better job at providing them. Why compete in that space?
More importantly, it dilutes management and financial focus on providing quality golf. Spending time and money in non-golf areas starts a downward spiral, where costs go up, golf experience quality stagnates or declines, and members depart.
Some may argue that these non-golf services will attract a few more members, but I challenge anyone to show that the additional revenue generated is enough to offset the cost. If a club is struggling to support it’s golf business – focus on improvements to the golf business – not on getting into other non-golf businesses. Golf generates the revenue.
Spend every available dollar on the quality of golf at the club. Win the loyalty and dollars of golfers. Get a reputation of providing outstanding golf and a club will attract members.
Several years ago, I had breakfast with Jackie Burke at Champions and he talked about this approach, saying that the club only had a pool and formal restaurant because members demanded it and he’d have preferred to spend that money on the courses.