How many people in a service industry ever made money by saying less is more? Golf is a unique hobby/game due to its appeal to blue collar America while remaining true to its white collar stereotype. In that respect, it has always been about keeping up with the joneses. Everyone wanted greener, faster, prettier, lobster served on silver while under a shower head being fed by a 3 inch pipe. You know, the good stuff.
This lesson by Gen Powell--in my mind--speaks to the how fat and slow the golf business became after the 80's and 90's. I call it the self-licking ice cream cone. Associations and conventions and the newest and greatest costs money, lots of money. My opinion is that the focus went off of the golfer and the courses and went towards the equipment, the amenities, and the extras. We had experts telling us how it should be done when those experts had direct financial interest in how their product sold and not how the golfer or the courses reacted to those products.
Gen Powell really strikes a chord with me when he speaks of market intimacy, daring, speed, and agility. For so long the prevailing "daring" was how to make it bigger and shinier than the last guy. Speed and agility now means adaptability in design, knowing limitations, maximizing maintenance dollars, providing quality design and turf for the client. Lots of Ivory towers and pretentiousness at the now failing CCFAD. The truly great golf courses never needed those things.