I have told this story before. An Airline exec that I know very well told me this. Our job is to get the passenger from point A to B. We are not in the cargo business. We hope to please the customer on the baggage, but it’s not our core business. He then told me he always sends anything important like golf clubs via FedEx or DHL. They are in the cargo business and live and and die by satisfaction of the shipper. They are much more likely to get your clubs from point A to B. As an aside, has anyone ever heard of FedEx or DHL refusing to ship a golf bag either due to weight restrictions or lithium batteries? I have not.