I thought that was excellent, Chris, just excellent. My favourite parts were the ones with Mark talking/discussing his approach and the current realities -- so please pass on my compliments to him: he's a top-flight 'communicator', ie he uses clear language to make complex ideas very understandable. I know EAL and the high profile he has on-line, and I think it's important (and a real sign of significant change) that he spent so much time 'talking turf'. And my compliments & congratulations to you too -- you're doing it the right way (and long have), and it's working.
A great story.
Peter