You have to wear many hats, and the best club pros wear them all well. In no particular order, I want my club pro to run great events, be a good teacher, show no favorites, run a top-notch operation with quality merchandise, and engage me. Show an interest in me and my game, every day. Ask me how I just played, or how I'm playing. Let me know he's there if I need any help with my game. Go out to the first tee and watch groups tee off. Show genuine concern for me and my family, and odds are I'll like you.