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Craig Sweet

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #25 on: February 25, 2009, 06:47:20 AM »
I really don't care what Northern Trust does....I understand that this is probably their one big "event" for the year...their one opportunity to reach a broader market for their services...and I understand the role these corporate sponsors play in raising money for charity at these tournaments...

It is their "karma" and their obligation to put the proper "spin" on this...because from a casual look, it does not look good...how they respond, and more importantly, how the politicians and the media respond, means a great deal for the future of corporate (financial services and banks) sponsored events.

As I understand it they have said no bailout money was spent on this event...now they need to show how much money they have been lending...as a politician said, they should have no trouble lending this money because there's plenty of small businesses and individuals that need to borrow money.
We are no longer a country of laws.

Rich Goodale

Re: Northern Trust under pressure...
« Reply #26 on: February 25, 2009, 07:32:34 AM »
On a different note, a kid in one of the concession stands at Pebble Beach asked the man buying a hot-dog for nine dollars. The man turned to his wife and "Geez, I could have bought three shares of Bank of America for the same price."


Bob

Good one, bob

I remember some excellent advice I was given in an earlier finanical crisis:  "Buy Citicorp when it's price (in $$$) falls below the prime rate (in 100s of basis points)."

These days, however, with the prime rate trending towards zero, I'm not sure if this will work...... :'(

Rich

PCCraig

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #27 on: February 25, 2009, 07:42:41 AM »
On a different note, a kid in one of the concession stands at Pebble Beach asked the man buying a hot-dog for nine dollars. The man turned to his wife and "Geez, I could have bought three shares of Bank of America for the same price."


Bob

Good one, bob

I remember some excellent advice I was given in an earlier finanical crisis:  "Buy Citicorp when it's price (in $$$) falls below the prime rate (in 100s of basis points)."

These days, however, with the prime rate trending towards zero, I'm not sure if this will work...... :'(

Rich

Could you explain your reasoning to buying Citi Stock? (Not that I'm in the market I'm just curious).

As of the market's open today that would be 250bps. Prime is unfortunatley 325bps.
« Last Edit: February 25, 2009, 08:46:26 AM by Pat Craig »
H.P.S.

jeffwarne

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #28 on: February 25, 2009, 08:17:12 AM »
The prime rate is currently 3.25%.
The Fed funds rate is .25%
two different things
"Let's slow the damned greens down a bit, not take the character out of them." Tom Doak
"Take their focus off the grass and put it squarely on interesting golf." Don Mahaffey

Rich Goodale

Re: Northern Trust under pressure...
« Reply #29 on: February 25, 2009, 08:27:07 AM »
Pat

It was just a more timely and sophisticated version of all those home spun aximons such as "Buy when an ex-AFL team wins the Superbowl."  As we are now getting towards one asymptote of reality when talking about share prices and interest rates, maybe the answer is that we are re-acquainting ourselves with The Singularity, and the only question is in which direction are we approaching it......

Rich

Brian_Sleeman

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #30 on: February 25, 2009, 08:40:38 AM »
Isn't the pressure to keep purses high and actually growing one of the reasons we're seeing less sponsors willing to step up to the plate?  Would a 10% drop really hurt these guys?  This seems to be happening all over the world, so it's not like they would just jump ship and go to the Euro tour or play 16 events in Dubai (which is also in a little financial trouble) to follow the almighty dollar.

PCCraig

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #31 on: February 25, 2009, 08:47:28 AM »
The prime rate is currently 3.25%.
The Fed funds rate is .25%
two different things

The scary thing is I'm in Commercial Banking.  :o

Cut me a little slack because I posted that at about 630am Chicago time?  ;D
H.P.S.

Doug Wright

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #32 on: February 25, 2009, 09:48:37 AM »
Since my last post I have been in the truck on my commute home here in L.A. and this thing is all over the radio. It appears that what TMZ is reporting is pretty accurate as well as the MSNBC article attached to this thread. I hope all the other bank sponsors are seeing this and have the intelligence to cut back. The last thing I want is for golf to get this huge black cloud over it like baseball has right now. Its just sad.



So let me get this straight:

A bipartisan bunch of dimwit socialists in Washington desperate to get re-elected, all of whom think the solution to everything is to throw federal money (ie, OUR money) at everything in sight, right before an election,  threw some money (on a no strings attached basis) at a very conservatively-run bank, the Northern Trust.

Not being dummies, the Northen Trust accepted the money on a no strings attached basis.

Then, months later, highly partisan dimwits within the larger pool of dimwits now demand than the recipient of their dimwitted waste of money now comply with their new dimwitted idea of what constitutes prudent use of money?

I sure hope John Kerry and the rest of his dimwitted buddies never, ever throw a cocktail party at their homes. And I sure as hell hope the President never, ever has the hubris to throw a state dinner under any circumstances, either. 

After all, last time I checked, 100 percent of that money is public funds to entertain fat cats, too.

And all that money should be returned immediately by those responsible for such waste of public funds.

I feel fairly confident that neither the Kerry reidence nor the White House is serving Two Buck Chuck...

Dave,

I couldn't agree more.  As John McEnroe might say, "You cannot be serious!"  I'm disgusted by the BS like this that comes out of Washington. Convenient soundbites to get the misinformed populace riled up about nothing. I felt the same way when Congress decided that steroids in baseball was a critical national issue such that they had to spend millions of our dollars holding hearings, conducting investigations at our expense etc. For what?

I saw one of my former law partners, a good, decent and--I thought--principled man from a small town in southern Colorado, Ken Salazar, become quickly, easily and totally co-opted once he became a US Senator and went inside the beltway. Through this, my eyes were opened to the disgusting reality of the political world. Stuff like this therefore doesn't surprise me--these hacks can't help themselves. There are real critical issues (see, e.g., the car industry) that need fixing right now. Behaviour like this just makes me even less confident in our "leaders' " ability to fix them.   
Twitter: @Deneuchre

W.H. Cosgrove

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #33 on: February 25, 2009, 09:54:52 AM »
From the Northern Letter:
"Capital Purchase Program funds are supporting high quality loan growth, benefiting both private and institutional clients.  As of December 31, 2008, our loans and leases grew to more than $30 billion, a 21% increase from December 31, 2007."

I also noticed in a recent GW that US Bank will terminate it's contract with the PGA when it runs out this year.  It will be interesting to see how other sponsors approach the issue of supporting golf tournaments as a part of their marketing program.  And how the loss of those funds effect PGA Tour operations, local charities and the businesses depending on the tournaments for revenue, scaffolding, caterers, car rentals, hotels and restaurants.  The limpact of the loss of the sponsor dollars could make the layoffs at Northern look insignificant as local perveyors make layoffs to save their businesses.

If banks are unable to sponsor due to public opinion, then automobile companies won't be able to do so either.  

Is anyone close enough to the situation to quantify the damage to the tour, the communities holding tournaments and the charities they support?  

Now on the issue of Stanford Financial.  Anyone want to get indignant how about attacking a business that was really crooked! What was the level of their PGA financial support?

Jim_Kennedy

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #34 on: February 25, 2009, 10:00:32 AM »
Look at it through whatever lens you choose, but when a company that made 641 MILLION dollars in profits last year lays off 450 of its workers while publically lavishing millions on parties.....well, you think that's fine, so be it.

I'll take a guy like Leonard Abess over anyone at NT, anyday of the week. You can make a fortune in this country without ever stripping it off someone else's back.  

 



  
"I never beat a well man in my life" - Harry Vardon

Dan Boerger

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #35 on: February 25, 2009, 10:13:26 AM »
You know, it's going to be the little things, like these lavish parties and party gifts, that are going to make life miserable (unless you are the outsourced PR firm!) for companies like this. (I use the term "little" in relation to the entire ad budget of NT.)

Promotional and advertising expenditures are necessary investments to maintain and build customers in our capitalistic society. There is and will be no way around that.

What some consider excess other consider necessary to keep their brand and relationship front and center with the decision makers.

Even companies with federally infused funds will need to take clients to dinner. If Denny's is their only option, they won't have the business for long.

(By way of full disclosure, I am a partner and owner in a privately held direct marketing agency that works primarily in the financial services sector.)
"Man should practice moderation in all things, including moderation."  Mark Twain

Bill_McBride

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #36 on: February 25, 2009, 11:11:24 AM »
On a different note, a kid in one of the concession stands at Pebble Beach asked the man buying a hot-dog for nine dollars. The man turned to his wife and "Geez, I could have bought three shares of Bank of America for the same price."


Bob

Good one, bob

I remember some excellent advice I was given in an earlier finanical crisis:  "Buy Citicorp when it's price (in $$$) falls below the prime rate (in 100s of basis points)."

These days, however, with the prime rate trending towards zero, I'm not sure if this will work...... :'(

Rich

With prime 3 pts above interbank (so around 3), Citicorp is indeed below prime this morning.  It's looking like it's time to think about buying some of these stocks. 

Or maybe not!

jeffwarne

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #37 on: February 25, 2009, 11:17:33 AM »
But Shivas,
In the new people's republic of america...

companies will not be in business to reap profits for their owners or shareholders, but rather to keep keep people in  their government mandated 4 bedroom homes with two hybrid SUVs in the garage.

Let's aim the criticisms at the banks that lost billions-not the ones still functioning.
"Let's slow the damned greens down a bit, not take the character out of them." Tom Doak
"Take their focus off the grass and put it squarely on interesting golf." Don Mahaffey

Jim_Kennedy

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #38 on: February 25, 2009, 11:41:37 AM »
Let's say the avg. that each of those employees cost NT was 100k per year, they'd still have 596 million. If they cost 200k @ they'd still be left with 551 million.

Again, you can reap huge profits in this country without stripping it off the backs of your employees.

This was not a failing company, they could afford it. You don't see it this way, fine.

Your continuing dependence on using the singular and sophmoric tactic of demonizing 'socialism' when making your arguments shows your paucity of ideas, and reveals that you have little compassion for the 450 people who lost their jobs during a time when their now-former company was making huge profits. But I understand Dave, ideology is a hard thing to see through. 
« Last Edit: February 25, 2009, 11:44:10 AM by Jim_Kennedy »
"I never beat a well man in my life" - Harry Vardon

JMEvensky

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #39 on: February 25, 2009, 12:04:41 PM »
Let's say the avg. that each of those employees cost NT was 100k per year, they'd still have 596 million. If they cost 200k @ they'd still be left with 551 million.

 

Why stop there?Why not just keep paying salary/benefits until there's nothing left for the shareholders --who just happen to be the owners of the bank?These guys made a business decision for their shareholders.That's what they're paid to do.By any measure,they've made many good business decisions.

You want to demonize Citi and others who've made poor business decisions and lost boatloads of money,fine.Demonizing NT for making money for their shareholders in this environment is nuts.

jeffwarne

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #40 on: February 25, 2009, 12:23:02 PM »
Let's say the avg. that each of those employees cost NT was 100k per year, they'd still have 596 million. If they cost 200k @ they'd still be left with 551 million.

Again, you can reap huge profits in this country without stripping it off the backs of your employees.

This was not a failing company, they could afford it. You don't see it this way, fine.



Jim, My guess is NT doesn't see such profits for 2009 and they are being proactive (protecting the interests of their shareholders).
Remember 2008 wasn't really crazy until the late 3rd and 4th quarters.

Shouldn't the people who provide the capital (shareholders)-be careful you may own it in a fund) to run/start the company be looked out for?
If business is slowing, less employees are needed.
If my club loses members, I won't be needed etc.

Are the economies and working class of less capitalitic (didn't use the "S" word) countries (France, Russia,Cuba) suffering less?
That is when they're not rioting or swimming here.
"Let's slow the damned greens down a bit, not take the character out of them." Tom Doak
"Take their focus off the grass and put it squarely on interesting golf." Don Mahaffey

Lou_Duran

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #41 on: February 25, 2009, 12:28:30 PM »
I read or heard about the recent disclosure from one of the bank CEOs who was summoned to the now famous come to Jesus meeting in D.C. where the flock was threatened by Sec. Paulson in no uncertain terms to take the TARP money and to keep their mouth shut about it.  With the full knowledge and considerable support of Congress, these men were told that they had flexibility with the money in order to stave the collapse of the industry, but its primary purpose was not for lending, but to take over weaker, smaller institutions that couldn't survive on their own.  Apparently the problem is/was so big that the FDIC's reserves weren't anywhere close to being able to cover the losses.

When TARP failed, the same duplicitous politicians are today lying through their teeth to the American people, posturing that these bad men are not lending the money as they had intended, when that was never the intention to begin with.  Are you all looking forward to TARP2?

I am not on Wall Street nor do I have first hand knowldege about the amount of loan demand there is out there.  I don't doubt that there are many homeowners and commercial property investors who owe more on their properties than they are worth.  Short of them putting up more equity to at least cover the amount of the deficit, can any amount of liquidity in the credit markets make their plight any better?  Do we really want the government to take scarce resources to lend to people who have demonstrated the inability or unwillingness to do as they promised?  The percentage of defaults on restructured loans is staggering, something over 50%.

Mr. Kennedy's position regarding the 450 laid-off workers is the standard from his side of the aisle and it does appear caring and compassionate on the surface.  It is so magnanimous for them to suggest what some corporation or employer can afford to do and how it should spend its money.  The steelworker's union and the UAW certainly felt it could exploit its government granted anti-trust status to force such preferences on employers and I wonder just how happy their members are with the results.  I know, a GCAer has previously instructed me that the raison d'etre of corporations is derived from some social contract to provide jobs for the benefit of the collective and nothing to do with maximizing a return to its owners.

No one wants to see people lose their jobs, particularly if it is a family member or someone close.  What is never considered is the loss of even more jobs if the organization's performance continues to deteriorate and becomes uncompetitive.  It also doesn't take into account the fact that most people who lose their job eventually find one, often a better one.

The concept that we should always plan for the rainy day- like having nine to 12 months of living expenses in savings before undertaking more financial obligations like buying a bigger house or a new car- is something that has been replaced by a consumption upon demand/gratify me now mentality.   But Lou, most Americans can't afford to save.  BS.  Why is it that many of my cash strapped friends drive expensive cars, have big homes, play with the latest golf equipment, wear $100+ sunglasses, and think nothing about riding a golf cart at high-end golf courses?  They may sneak by juggling bills and paying the minimum balance on their credit cards, but when the boss gives them the bad news they're in deep stuff.  Doesn't it really come down to making choices and taking responsibility for them?

I spent a half an hour in line at the post office Friday to pick up a package.  As the "customers" were becoming boistrous and not-so-quitely irate, I thought, do we really want these people- the government- running our life?  Do we want, really want them to take a majority of our money so they can recycle a much smaller amount back in the form of services that most of us don't need or desire?  Why do we think these guys are so damned smart?   Most of them have never run a successful business or met a payroll. Many have been government employees most of their working lives.  For Pete's sake, have we lost our minds?     
« Last Edit: February 25, 2009, 12:42:39 PM by Lou_Duran »

Doug Wright

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #42 on: February 25, 2009, 01:01:25 PM »
A little microeconomic perspective. Like Northern Trust, my law firm was fortunate to be profitable in 2008.  Last week we fired over 50 people, including associates who have worked closely with me and my long-time assistant. I didn't support their individual terminations at all, and the terminations were wrenching and really difficult for all concerned. But I respect and support our management's decision to try to sustain our business in a very difficult environment.   

No, we don't get TARP money like Northern Trust. However, Northern Trust and we are in very much the same business. We must attract and retain clients to survive. We must market to our clients and prospective clients to sustain our business. With this lame soundbite attack on Northern Trust, Congress once again is showing that they haven't a clue or really care about what really happens, and must happen, in the world of business. This concerns me greatly.     
Twitter: @Deneuchre

Lou_Duran

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #43 on: February 25, 2009, 01:08:26 PM »
Mr. Schmidt, as a powerful, frighteningly aggressive fellow Chicagoan opined not long ago, a crisis should not be allowed to go to waste.  For those who believe that their superior intelligence can rule over human nature and the decision of markets, the sun is shining and it is time to make hay.

And you are right.  There are many, many alternative ideas out there.  Some are tried and proven.  Others are experimental.  But they will never see the light of day because they do not provide for proactive, wealth-redistribution by the political class.  At the end of the day, man's worse flaws- lust for power, jealousy, and envy- will drive politics until the masses who expect to receive the bounty of someone else's effort see with their own eyes that it is not coming.  I don't know that I'll see that day in this country, but Europe is not that far of.  I so hope I am very, very wrong.

Jim_Kennedy

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #44 on: February 25, 2009, 01:26:36 PM »
  I haven't 'demonized' anyone (well, maybe Schmidt  ;D ) in my posts on this subject. I didn't begrudge NT their sponsorship of the tourney, only their seeming disregard for their employees by firing them while making huge profits, and their partying smacks of Nero's  fiddling while Rome was burning (Dan Boerger-what the hell DO PR firms do?). ;D
 
If NT saw an unsure future ahead it would be prudent for them to trim their workforce, but in lieu of the vast profit they made, it appears that they could have just as easily earmarked 10 or 15% of it to maintain the status quo for at least 6-12 months. Does anyone here know that they couldn't have taken that approach? And if they could have taken that approach, and investors made $5.00 instead of $6.00 for awhile, are the investors more worthy than the employees? Who has lost more?
The answer to those questions is the dividing line, and I believe having a foot on both sides is best.

I'm not in favor of telling anyone how to use their hard earned profits, as suggested by Lou,  and I'm quite willing to play along with the idea that companies rule their roosts. Contrary to the picture being drawn, I've been in small business for over 30 years. 
 

"I never beat a well man in my life" - Harry Vardon

George Pazin

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #45 on: February 25, 2009, 01:33:48 PM »
It always amazes me how many folks claim to just want to live their own lives, free of restrictions and judgnments, yet the second someone else does something they don't agree with, even if they don't know any facts surrounding it, those same folks are the first to demand the government step in.

Mind your own business and stop saying or even thinking "There oughta be a law".
Big drivers and hot balls are the product of golf course design that rewards the hit one far then hit one high strategy.  Shinny showed everyone how to take care of this whole technology dilemma. - Pat Brockwell, 6/24/04

Paul Stephenson

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #46 on: February 25, 2009, 02:17:36 PM »
Mr. Schmidt, as a powerful, frighteningly aggressive fellow Chicagoan opined not long ago, a crisis should not be allowed to go to waste.  For those who believe that their superior intelligence can rule over human nature and the decision of markets, the sun is shining and it is time to make hay.

And you are right.  There are many, many alternative ideas out there.  Some are tried and proven.  Others are experimental.  But they will never see the light of day because they do not provide for proactive, wealth-redistribution by the political class.  At the end of the day, man's worse flaws- lust for power, jealousy, and envy- will drive politics until the masses who expect to receive the bounty of someone else's effort see with their own eyes that it is not coming.  I don't know that I'll see that day in this country, but Europe is not that far of.  I so hope I am very, very wrong.

But when those masses (read taxpayers) start to provide the capital for all those efforts (via TARP and other bailouts) are they not entitled to something?

What happens when the risk-taking "factory owner" who is more than entitled to keep any and all profits in exchange for his risk becomes the government?  Where should the profits go if the risk is now publically funded?  And I don't mean public shareholders.

Things are changing, and the party assuming all the risk isn't necessarily the guy at the top of the org. chart anymore.

Also, isn't a waste of money just that regardless of the economic climate?
« Last Edit: February 25, 2009, 02:19:08 PM by Paul Stephenson »

George Pazin

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #47 on: February 25, 2009, 02:22:54 PM »
Mr. Schmidt, as a powerful, frighteningly aggressive fellow Chicagoan opined not long ago, a crisis should not be allowed to go to waste.  For those who believe that their superior intelligence can rule over human nature and the decision of markets, the sun is shining and it is time to make hay.

And you are right.  There are many, many alternative ideas out there.  Some are tried and proven.  Others are experimental.  But they will never see the light of day because they do not provide for proactive, wealth-redistribution by the political class.  At the end of the day, man's worse flaws- lust for power, jealousy, and envy- will drive politics until the masses who expect to receive the bounty of someone else's effort see with their own eyes that it is not coming.  I don't know that I'll see that day in this country, but Europe is not that far of.  I so hope I am very, very wrong.

But when those masses (read taxpayers) start to provide the capital for all those efforts (via TARP and other bailouts) are they not entitled to something?

What happens when the risk-taking "factory owner" who is more than entitled to keep any and all profits in exchange for his risk becomes the government?  Where should the profits go if the risk is now publically funded?  And I don't mean public shareholders.

Things are changing, and the party assuming all the risk isn't necessarily the guy at the top of the org. chart anymore.

Also, isn't a waste of money just that regardless of the economic climate?

You are making your own case for why central planning and this whole bailout will never work.
Big drivers and hot balls are the product of golf course design that rewards the hit one far then hit one high strategy.  Shinny showed everyone how to take care of this whole technology dilemma. - Pat Brockwell, 6/24/04

Paul Stephenson

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #48 on: February 25, 2009, 02:32:42 PM »
Mr. Schmidt, as a powerful, frighteningly aggressive fellow Chicagoan opined not long ago, a crisis should not be allowed to go to waste.  For those who believe that their superior intelligence can rule over human nature and the decision of markets, the sun is shining and it is time to make hay.

And you are right.  There are many, many alternative ideas out there.  Some are tried and proven.  Others are experimental.  But they will never see the light of day because they do not provide for proactive, wealth-redistribution by the political class.  At the end of the day, man's worse flaws- lust for power, jealousy, and envy- will drive politics until the masses who expect to receive the bounty of someone else's effort see with their own eyes that it is not coming.  I don't know that I'll see that day in this country, but Europe is not that far of.  I so hope I am very, very wrong.

But when those masses (read taxpayers) start to provide the capital for all those efforts (via TARP and other bailouts) are they not entitled to something?

What happens when the risk-taking "factory owner" who is more than entitled to keep any and all profits in exchange for his risk becomes the government?  Where should the profits go if the risk is now publically funded?  And I don't mean public shareholders.

Things are changing, and the party assuming all the risk isn't necessarily the guy at the top of the org. chart anymore.

Also, isn't a waste of money just that regardless of the economic climate?

You are making your own case for why central planning and this whole bailout will never work.

Central planning may be only one of many reasons why this bailout may backfire. 

All I'm saying is that the old "rob Peter to pay Paul" analogy isn't as cut and dry as it once was.  When the music stops they may be one in the same.  I liked the old days...my name is Paul afterall. ;D


Lou_Duran

  • Karma: +0/-0
Re: Northern Trust under pressure...
« Reply #49 on: February 25, 2009, 02:34:40 PM »
"I'm not in favor of telling anyone how to use their hard earned profits, as suggested by Lou,  and I'm quite willing to play along with the idea that companies rule their roosts."

"in lieu of the vast profit they made, it appears that they could have just as easily earmarked 10 or 15% of it to maintain the status quo for at least 6-12 months."

"This was not a failing company, they could afford it."

My reading comprehension must be really, really bad.  I guess it all depends on what the meaning of the word "telling" is.  Also what is a "vast profit"?  Anything above zero?  Something as a percentage of revenues, deposits, assets, or equity?  If so, what is the "non-vast" profit ratio and how does that compare to NT's?

And here I thought that the purpose of TARP was to put more money into the borrowers' hands.  Instead, according to Jim, it is to keep 450 employees the bank believed it no longer needed on the payroll.  To the extent that bank capital has great relevance to how much the banks can loan, NT's management should be lauded for making the hard decisions to get more money into circulation by cutting expenses and strengthening its balance sheet so it can lend more.

The L.A. customer relations activities, unpopular and uncouth to the false sensitivities of the current ruling political class and their dependents, are nothing more than normal, customary marketing to keep good paying, profitable customers on board.  I suppose that those complaining would prefer that NT refocuses its efforts on the deadbeats who can repay their loans in accordance to the contracted terms but do not feel responsible because they have few morals and President Obama is telling them that they don't have to.  Perhaps those folks will be content when NT becomes a fearful supplicant just like GM and Chrysler.  Pathetic.  And Atlas shrugs!  ;)