TEPaul,
The first couple of years after construction it is common for the greens, if water is managed right, to be exceptionally firm. The "light dent" is normal. All the grow-ins I've done have been that way for two years at least. After that with the maturation it gets more difficult, but achievable. On all my courses 90% of the players at those courses much preferred the greens after they had matured and a well struck shot would hold. Generally bouncing twice and stopping 10-20 feet past the ball mark. The extra firm of the new greens where the ball bounces 10 feet high after contact and MAKES them use the approaches was only really enjoyed by about 10% of the players.
Before I came to Kingsley I was at a public course maintained the same way and I went to the owner after our second season and asked if he wanted me to soften the greens. We had many loyal players who loved those conditions, but also many complaints from other golfers who thought that it was unfair to land their ball on the green and watch it bounce off the back side. We softened the course by fertilizing a little heavier and allowing a little thatch to develop. The loyal ground game people stayed, though bemoaning the change, the complaints dwindled, and our rounds went up considerably.
I love to play the HARD surfaces, but in most cases Supers are lucky to get away with firm.