I agree that management should take a more proactive approach towards pace of play, but ultimately the cause of all this heartburn rests solely on one main issue: players' egos (IMHO)
I've just returned from a week in Pinehurst and had a fantastic time. Pace of play was an issue several times, however (most notably on #8).
Our final round of the week was played on Pine Needles, and it may have been the most wonderful golf experience of my life. I shot a fairly respectable score of 81, my playing partner shot a 122(!), and a single who joined us scored somewhere in the mid-90's. Yet, despite these fairly high scores, we finished in a very relaxing 3.5 hours. Why? 2 reasons: a) we played from the proper tees; b) CONTINUOUS putting.
I will probably get an earful from this board, but it's my humble opinion that pace of play problems can be significantly slashed if golfers would follow these two extremely EASY guidelines.
On Pinehurst #8, we were unfortunate enough to get behind a 12 man outing. ALL of the players were hitting off the blue tees (which measure over 6700 yards) and I'm not sure any of the players were under a 15 handicap (and I'm quite sure many of the players were MUCH higher than 15). Now call me crazy, but shouldn't you have a relatively low index to be playing a 6700+ course?
OK, now picture this: You've arrived at your drive in the middle of the fairway, you've pulled the proper iron, and you wait for the green to clear. The foursome ahead of you have just arrived at the putting surface. First, they have a conference to see who is away. Player #1 begins the plum-bobbing and all other ridiculous acts. His 30-footer comes to rest 18 inches short. Marks the ball. Player #2 begins the "Tiger" thing where he cups his hands around his face to "focus" in on the line. He putts the ball a foot past the hole. Marks the ball. And on, and on, and on. Multiply this scene by 18 and you've just experienced my round on Pinehurst #8.
Obviously, everyone wants to have a good time and score as well as possible, but this ego thing (Choosing tees WAY out of their league, and "playing pro" on the putting greens) eats up a lot of clock over the course of 18 holes. Is it really that painful to say you're a 15 handicap and that you'll play the whites today? Or just pick a line, hit your putt, and (if you're not standing in anyone's line) just finish out the hole? Am I being an elitist snob?
One final thought: I'm sure others have had very different experience than me, but I've noticed that EVERY single time I've been held up by extreme slow play, it's invariably a group of guys. Women get a terrible rap on the golf course, but you know what? The always play the proper tees, they don't go thru any convoluted putting rituals, and if a hole is really getting out of hand they're often quick to just pocket the ball. Of course, this is the very reason why my two simple suggestions will never be implemented. You can't regulate the male ego
Now, if I can just improve the pace of play of my posting.......